Refund policy

We hope you adore your new Lenny + Me purchase!

However, unfortunately we do not offer refunds for change of mind and are only able to offer a full refund if a item is faulty - if this does occur please email us within 30 days of receipt of purchase with an image of the fault along with your Order Number to info@lennyandme.com.au for further review.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@lennyandme.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lennyandme.com.au.